Close your account and export your data

Closing a Techfleet account is a two-step process: export everything you need, then trigger the soft delete. Both live under Settings → Danger Zone.

Before you close

• Cancel any active subscriptions or auto-recharge on your billing page
• Pay any outstanding invoices (we won't let you close with a negative balance)
• Download your data export (see below)
• Disconnect sales channels that would otherwise keep pushing stale inventory
• Notify your team — everyone loses access the moment the soft delete lands

Data export

1. Go to Settings → Danger Zone → Export My Data
2. Click Generate Export
3. Wait for the email (usually 5–30 minutes depending on catalog size)
4. Download the zip — it expires after 7 days

What the export contains

• inventory.csv — every product and variant with prices, stock, and attributes
• orders.csv — every order, line item, and state change
• customers.csv — every customer profile with addresses and tags
• images.zip — every product image bundled straight from R2
• settings.json — channel connections, policies, warehouses, tax registrations

Close the account

1. Settings → Danger Zone → Close Account
2. Type your business name to confirm
3. Click Close — a 30-day countdown begins

The 30-day soft-delete window

For 30 days everything is preserved and can be restored by support with one email. After day 30 the purge is permanent — products, orders, customers, and images are hard-deleted from D1 and R2.

What is NOT deleted

• Compliance records (Canadian tax filings, US state sales tax) — retained per legal requirements
• Stripe transaction history — handled directly through your Stripe account, not Techfleet
• Aggregated, de-identified analytics used to tune catalog matching