Operations
Returns, purchase orders, trade-ins, shipping, and reports.
Returns and RMAs
Track returns through inspection, refurbishment, and resolution — with automatic stock updates and buyer notifications.
Purchase orders
Create POs for inbound stock, track partial receiving, and update cost and stock in one flow.
Trade-ins and buyback
Accept buyback submissions, quote prices, and auto-receive accepted devices into inventory.
Shipping zones and carriers
Default carriers, per-zone rates, package defaults, and how they feed into real-time ShipEngine rates at checkout.
Reports
Stock, sales, aging, refunds, and low-stock reports with CSV export.
Using Copilot, your AI assistant
Ask Copilot anything about your store — inventory, orders, market prices, customers — and get answers backed by your live data. Phase 1 is read-only; write actions land in Phase 2.
Condition grading and channel mappings
Define your own grade scale (A/B/C/D by default) and tell Sour Sync how each grade maps to eBay, Back Market, Facebook, TikTok, Google, and Shopify.