Using Copilot, your AI assistant

Copilot is the AI assistant built into Techfleet Sync. Click the violet sparkle button in the bottom-right of any dashboard page (or hit ⌘K / Ctrl+K) to open the chat panel. Ask anything; Copilot has live access to your inventory, orders, customers, channels, grading config, and Atlas market intelligence.

Things to try

• "What's selling best this week?"
• "How much are iPhone 13 Pros going for on Atlas?"
• "Show me orders pending fulfillment"
• "Find a customer named Mike Smith"
• "What's our inventory worth right now?"
• "How do I set up a new sales channel?" — Copilot will search the help center for you

How Copilot uses tools

Copilot can't make up data. Every fact it tells you is backed by a tool call against your real store data — you'll see a small expandable card in the conversation showing the tool name, the input it sent, and the raw output. Click the card to inspect what Copilot actually saw. If something looks wrong, the tool card is the receipt.

Voice dictation

Click the microphone icon next to the input box to dictate your message. Voice uses your browser's built-in speech recognition (Chrome and Edge work best; Firefox is limited). You can keep editing while speaking; the transcript appends to whatever you've typed.

Conversations

Each conversation persists across sessions. Open the message-icon in the panel header to switch threads. Hit + to start a new conversation. Conversations auto-title from your first message — they're per-user, so two staff in the same store have separate threads.

Atlas market intel

When you ask "how much is X going for", Copilot pulls real sold-listing data from eBay + Back Market + Swappa + Reebelo via Atlas, filtered to your grading scheme via the CTIA-code mapping you configured under Settings → Grading. The numbers are last-90-days median + 25th/75th percentile + sample size + sources.

Acting on your behalf

Copilot can run actions for you, with one safety rule: every meaningful change shows a confirmation card before it actually runs. The card describes what's about to happen, shows the impact (number of units affected, total cost, etc.), and gives you Confirm / Cancel buttons. Nothing happens behind your back.

What Copilot can do

• **Inventory**: bulk-add IMEIs ("add 12 iPhone 14 Grade A blue at $480"), update or archive units
• **Products**: create new SKUs, edit price/description/cost, publish/archive/draft
• **Orders**: cancel, add internal notes
• **Channels**: trigger an immediate sync
• **Customers**: create and look up
• **Buyer links**: create custom-margin reseller links
• **Grading**: create custom condition grades with channel mappings
• **Returns**: open RMAs
• **Trade-ins**: submit assessments
• **Purchase orders**: draft new POs to suppliers

Slash commands

Type "/" in the input to see a quick-action menu: /add, /atlas, /orders, /inventory, /best, /customer, /help. Each inserts a template you can complete.

Voice output

Click the speaker icon in the panel header to have Copilot read replies aloud. Off by default; setting persists across sessions. Tool cards and confirmation prompts are always visual — voice only reads finalized text.

What's still coming

Privacy + safety

Conversations live in your per-merchant database. Tool outputs are scoped to your merchant — Copilot can't see another store's data. Tool calls are written to the activity log under actor_type=agent so every assistant action is auditable. Anthropic Claude is the underlying model; messages are sent to Anthropic's API for processing per their published privacy policy.