Returns and RMAs

Returns in Techfleet Sync live in the Returns & RMAs module at /dashboard/returns. Every RMA carries its own state machine, links back to the originating order, and ties to specific units so your stock stays accurate through the whole return cycle.

RMA states

• open — RMA created, awaiting the buyer to ship the item back
• received — item arrived at your warehouse
• inspecting — item is on the bench being diagnosed
• refurbishing — item is being repaired or reconditioned
• resolved — RMA closed with a resolution (refund, replacement, or restock)
• rejected — return declined (out of window, buyer damage, fraud)

Creating an RMA

1. Open the originating order
2. Click Create RMA
3. Select the line items being returned — each item can carry a separate reason
4. If the line is serialized, confirm which IMEIs are coming back
5. Add notes (internal) and a buyer-visible message
6. Save — the RMA opens and the buyer is emailed a return instruction

Restocking behavior

When you mark an RMA as resolved, Techfleet updates the linked units automatically:

• Returned and still saleable — unit status moves from returned to available; stock count goes back up
• Damaged beyond resale — unit status becomes damaged; stock is not returned to available
• Needs refurb — unit status becomes in_repair until you mark the refurb complete, then returns to available

Issuing a refund from an RMA

The RMA detail page has a Refund button that ties the refund to the RMA record. The refund appears both on the original order timeline and the RMA timeline so accounting can reconcile in either direction.

Buyer notifications

Buyers get an email on every state change: RMA open (return instructions), received (acknowledgment), resolved (refund or replacement confirmation), or rejected (explanation). Suppress notifications per RMA with the "no buyer email" toggle at the top of the detail page.