Condition grading and channel mappings

Every refurb business describes condition differently. Settings → Grading is where you define the grades you actually use, then tell Techfleet what value to send on each sales channel so listings pass validation everywhere.

Defaults

New stores start with four grades — A (Excellent), B (Good), C (Fair), and D (Poor) — already mapped to every supported sales channel using sensible defaults:

• A · Excellent → eBay EXCELLENT_REFURBISHED, Back Market 2, Facebook used_like_new, TikTok REFURBISHED_PREMIUM, Google refurbished
• B · Good → eBay VERY_GOOD_REFURBISHED, Back Market 3, Facebook used_good, TikTok REFURBISHED_EXCELLENT, Google refurbished
• C · Fair → eBay GOOD_REFURBISHED, Back Market 4, Facebook used_fair, TikTok REFURBISHED_EXCELLENT, Google used
• D · Poor → eBay FOR_PARTS_OR_NOT_WORKING, Back Market 4, Facebook used_fair, Google used

Editing a grade

1. Open Settings → Grading (or click the Grading button on the Inventory page)
2. Click the pencil icon on a grade card
3. Change the code, label, description, color, or sort order
4. Save — if you renamed the code, every existing unit, trade-in, and RMA already on that grade is updated automatically

Adding a custom grade

Click "Add grade" in the top-right of Settings → Grading. Pick a code (e.g. "A1" or "Refurb-Plus"), a label, a color, and which CTIA market-intel codes feed its Atlas pricing pool. Save, then expand the new grade card to fill in channel mappings — every connected channel needs a value or listings for that grade fall back to a safe default.

Channel mappings

Expand any grade card to see a 2-column grid with every supported channel. Pick the platform-accepted value from the dropdown. The card highlights connected channels first so you focus on what actually ships.

Atlas / market intel

Each grade can be tied to one or more CTIA codes (NEW, OB, AA, A+, A, B+, B, C+, C, D+, D, E). Atlas market intel uses these to aggregate pricing data from Back Market, Swappa, eBay, and Reebelo into the right pool for your grade. Default mapping:

• A → NEW + OB + AA + A+ + A
• B → B+ + B
• C → C+ + C
• D → D+ + D + E

Deleting or archiving a grade

Click the trash icon. If any units or trade-ins still use the grade, Techfleet asks you to reassign them to another grade first — destructive moves never happen behind your back. The four default grades (A/B/C/D) can be archived (hidden from new units) but never permanently deleted, so historical references stay intact.

Why this matters

Channel APIs reject listings with invalid condition values. eBay, Back Market, and TikTok each use a totally different vocabulary. Without a mapping, every listing push has to guess — and a wrong guess gets your listing rejected or your account flagged. Settings → Grading turns that into a one-time configuration step instead of a runtime gamble.